OTRS AG reports revenue and profit growth in 2021

DGAP-News: OTRS AG / Key word(s): Annual results
OTRS AG announces revenue and profit growth in 2021 – dividend increase to EUR 0.15 per share
16.05.2022 / 07:30
The issuer is solely responsible for the content of this announcement.

OTRS AG announces revenue and profit growth in 2021 – dividend increase to EUR 0.15 per share

– Revenues increase by 13.8% to reach a record level of 11,043 thousand euros (previous year: 9,708 thousand euros)

– EBITDA increases to 2,395 thousand euros (previous year: 2,308 thousand euros)

– Proposed dividend of EUR 0.15 per share (previous year: EUR 0.07)

– Planning confirms the trend of continued growth

Oberursel, May 16, 2022: OTRS AG (ISIN: DE000A0S9R37), the manufacturer and world’s largest service provider for the Service Management Suite OTRS, today presents its figures for the 2021 financial year. In the year under review, the company successfully continued to implement its strategy and exceeded the 10 million euro mark in turnover business for the first time in its history. Due to the positive development of business, the Management Board and the Supervisory Board will propose to the General Meeting of July 21, 2022 to increase the dividend to EUR 0.15 per share. This corresponds to more than a doubling of the distribution compared to the previous year of EUR 0.07 per share.

In the financial year 2021, OTRS AG increased its turnover by 13.8% to a record value of 11,043 thousand euros (previous year: 9,708 thousand euros). The main driver of growth was the share of recurring revenues, which increased by 11.2% to 9,845 thousand euros (previous year: 8,855 thousand euros). Recurring revenues include annual contracts with access to OTRS software in various forms as well as security, software updates and support. Their share of total turnover during the reference period was 89.1% (previous year: 91.2%). Other income fell from €854 thousand in 2020 to €1,198 thousand in 2021. This mainly concerns consulting income. Earnings before interest, taxes, depreciation and amortization (EBITDA) increased to EUR 2,395,000 in fiscal year 2021 (previous year: EUR 2,308,000). An operating cash flow of 2,511 thousand euros was achieved. Earnings before interest and taxes (EBIT) amounted to 1,710 thousand euros compared to 1,761 thousand euros the previous year. Net income for the year amounted to 1,194 thousand euros compared to 1,215 thousand euros the previous year. This corresponds to earnings per share of EUR 0.62 (previous year: EUR 0.63).

In 2022, OTRS AG will consistently pursue its growth strategy in order to resolutely exploit opportunities in the IT and software market in order to create value. The focus here is on the refined product strategy tailored to the cloud version of OTRS. The service management suite supports the optimal allocation and utilization of resources by users, which increases profitability and improves operational efficiency. In this way, OTRS AG creates clear added value for its customers.

“We have successfully closed the 2021 financial year despite the challenges posed by the Corona pandemic. The amount of our dividend proposal of EUR 0.15 per share reflects our strong operational development. With OTRS, we focus on dynamic IT trends, support our customers in an increasingly digital future as a key contact and thus meet a continuous high demand for our solutions. We are therefore optimistic for the future,” says André Mindermann, CEO of OTRS AG.

Despite the ongoing Corona pandemic, the Board of Directors expects revenue growth of 7% to around 11.8 million euros for the financial year 2022, which means that OTRS AG is following its growth trend again keep on going. OTRS AG will continue to invest in the development and expansion of its know-how in the current financial year in order to further consolidate its strong market position. These expenses will be reflected in the result. From this point of view, 2022 will initially be a transition year with profitability below the level of 2021. Nevertheless, the company also expects a positive net result for the financial year 2022. OTRS AG will be able to continue to benefit from a broad and intact digitization trend by investing in vocational and technical qualifications at an early stage. As a result, an increase in results is expected for the year 2023 compared to the current financial year.

The 2021 annual report of OTRS AG in English will be published on July 21, 2022 on otrs.com.

OTRS Group is the manufacturer and world’s largest provider of Enterprise Service Management Suite OTRSawarded with the SERVIEW CERTIFIED TOOL seal of quality.

It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the basic product OTRSsecurity solutions STORM and CONTROL ensure effective cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.

Its customers include Lufthansa, Airbus, Porsche, BSI (Federal Office for Information Security), Max Planck Institute, Toyota and TUI Cruises. The company consists of OTRS AG and its five subsidiaries OTRS Inc. (USA), OTRS SA de CV (Mexico), OTRS Asia Pte. ltd. (Singapore), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the Basic Table of the Frankfurt Stock Exchange. For more information, visit www.otrs.com.


Zimmersmühlenweg 11
D-61440 Oberursel
Telephone: +49 (0)6172 681988-0
Fax: +49 (0)9421 56818 18
Email: [email protected]
Web: www.corporate.otrs.com

Investor Relations
CROSS ALLIANCE communication GmbH
Susan Hoffmeister
Bahnhof str. 98
D-82166 Graefelfing/Munich
Tel: +49 (0) 89 125 09 03-30
Email: [email protected]
Internet: www.crossalliance.de

16.05.2022 Broadcast of a Corporate News, transmitted by the DGAP – a service of EQS Group AG.
The issuer is solely responsible for the content of this announcement.

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